Returns & Exchanges

At Something Went Wrong, we understand that tech doesn't always perform as expected, which is why we offer a 30-day window for returns on all electronic components and devices. Whether it's a compatibility issue or a hardware defect, we are committed to making the resolution process as seamless as possible.

Return Process

• 1.
  Initiate a Claim

  Log into your account portal and select the problematic item from your order history to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Hardware

  Ensure the device is factory reset and securely packed in its original packaging with all included cables, manuals, and accessories.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location within 7 business days.

• 4.
  Technical Inspection

  Once received, our technicians will verify the device's condition and process your full refund or replacement within 3 to 5 business days.